Privacy Policy
Last Updated: January 2025
1. Introduction
LiveTranslateAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real-time voice translation service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Google account email, name, and profile picture (via Google OAuth)
- Payment Information: Processed securely through Stripe (we do not store credit card details)
- Usage Data: Translation minutes used, subscription tier, and session information
2.2 Audio Data
- Voice Recordings: Audio is processed in real-time for translation
- Storage: Audio is NOT stored permanently. It is processed and discarded immediately after translation
- Third-Party Processing: Audio is sent to OpenAI (Whisper STT) for transcription. OpenAI's privacy policy applies: https://openai.com/privacy
2.3 Technical Information
- IP address, browser type, device information
- WebSocket connection logs (for debugging)
- Error logs (via Sentry, anonymized)
3. How We Use Your Information
- To provide and maintain our translation service
- To process payments and manage subscriptions
- To track usage limits (free tier: 15 minutes)
- To improve our service and fix bugs
- To comply with legal obligations
4. Data Sharing and Disclosure
We do NOT sell your personal data. We share information only with:
- OpenAI: For transcription and translation (audio is processed, not stored)
- Stripe: For payment processing (payment data is handled by Stripe)
- Daily.co: For video call infrastructure (if using video features)
- Service Providers: Render (hosting), Netlify (frontend hosting), Neon (database)
5. Data Security
- HTTPS encryption for all data transmission
- Secure authentication via Google OAuth
- Audio data processed in-memory (not persisted)
- Database encryption at rest (PostgreSQL)
- Regular security audits and updates
6. Your Rights (GDPR Compliance)
If you are in the EU, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing of your data
To exercise these rights, contact us at: support@livetranslateai.com
7. Data Retention
- Account Data: Retained until account deletion
- Audio Data: Not stored (processed and discarded immediately)
- Usage Logs: Retained for 90 days for billing and support
- Payment Records: Retained as required by law (7 years in some jurisdictions)
8. Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children.
9. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place (e.g., GDPR-compliant data processing agreements).
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: support@livetranslateai.com
Company: Titanium Enterprises LLC
6740 Shadow Creek Trail
Melbourne, Florida 32940
United States